Privacy Policy for Kelsiforaq

At Kelsiforaq, we are committed to safeguarding your personal data and respecting your privacy choices. This policy explains the types of information we collect, how we use it, and the steps taken to ensure your data is secure and compliant with South African law.

Information we collect

We gather both personal and non-personal data so we can enhance your experience on our platform.

• Personal details provided when contacting us, such as name, email address, and message topics, are stored securely.
• Details related to your engagement, including activity types, community interactions, and feedback you share.
• Technical information like IP address, device details, and browser type, for analytics and platform optimization.
• Cookies and similar technologies may collect data to personalize your journey and remember your settings.

How we use your data

Your information is handled to deliver relevant, secure, and meaningful services at every interaction.

• Facilitate communication, respond to enquiries, and provide user support tailored to your requests.
• Develop, personalize, and improve the range of creative resources and community features.
• Enhance platform functionality, security, and accessibility for all users across devices.
• Where legally permitted, send updates or information about new offerings aligned with your preferences.

Legal basis for processing

We follow applicable South African laws and, where relevant, international regulations for legitimate processing.

Data is processed on lawful grounds, such as your explicit consent, performance of a contract, compliance with a legal obligation, or legitimate interests pursued by Kelsiforaq to maintain and improve quality of services.

Information sharing

Your information may be shared only for operational, legal, or safety reasons.

• Vetted service providers supporting platform functionality, always under strict confidentiality agreements, may receive relevant data only as needed.
• Third parties when required by law, regulation, or in response to valid governmental requests for information.
• Security or legal advisors to address issues of fraud, threats, or to safeguard Kelsiforaq, its users, or the public.

Data security

We employ appropriate administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized use or access. Personal data is only accessible to team members and partners who are required to keep it confidential. While all reasonable precautions are taken, we cannot completely eliminate risks to digital security. Please contact us if you have security-related concerns.

Your rights

You retain control over your data and can exercise your rights within legal limits.

• Request access to personal information or a copy of the data we hold about you at any time.
• Request corrections or updates to your personal data to ensure accuracy and completeness.
• Request that your personal data be deleted, or object to certain types of processing as provided by law.
• Request information about or object to how we collect and use your data at any time.

Cookies and preferences

Cookies enhance user experience by remembering preferences, enabling certain features, and helping us understand how visitors use our site. You can manage cookies via your browser settings and our platform's tools.

Read cookie policy Read cookie policy

Contact us

If you have privacy questions, want to exercise your rights, or wish to lodge a data complaint, please get in touch through the contact details below.

Policy updates and changes

This Policy may be revised to reflect new practices, changes to law, or feedback. Periodic review is encouraged.